All Systems Operational

Uptime over the past 90 days. View historical uptime.
Malomo - Website Operational
Malomo - Platform Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Malomo - Integrations Operational
Shopify Operational
Klaviyo Operational
Attentive Operational
Postscript Operational
Shopify API & Mobile Operational
Shopify Admin Operational
Shopify Storefront Operational
Shopify Checkout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 5, 2026

No incidents reported today.

Mar 4, 2026
Tracking update issues
Resolved - This incident has been resolved.
Mar 4, 13:41 EST
Monitoring - On February 26th, our primary database failed after its internal logging system ran out of allocated disk space. As a result, our recovery infrastructure automatically switched to a backup database to maintain uptime. However, we recently discovered that because the logging system failed, the backup database was approximately two days behind in replication (replication is normally near-instant).

As a result, orders and shipment records processed during that window were not present after failover.

We chose not to re-import those orders because doing so may trigger unwanted duplicate events. Tracking updates will fail for those orders as a result.

TO RESOLVE THIS ISSUE, you can take the following action:

If you're using one of our integrated apps to trigger notifications (Klaviyo, Attentive):
1) Place a flow filter on any flows that use the Malomo:ShopifyOrderCreated event (typically Order Confirmation emails) that checks to see if a Shopify order has been placed in the last day. If yes, then proceed to trigger the flow as normal.
2) Place a flow filter on any flows that use the Malomo:ShipmentCreated event (typically Just Shipped emails) that checks to see if a Shopify order has been fulfilled int he last day. If yes, then proceed to trigger the flow as normal.
3) Once steps 1 and 2 are complete, place an order tag on any order that was placed or fulfilled between Feb 24th and Feb 26th. The tag can be anything. This will cause us to sync the order and begin tracking shipments and triggering notifications as expected.

If you're using Shopify to trigger your notifications:
Place an order tag on any order the was placed or fulfilled between Feb 24th and Feb 26th. The tag can be anything. This will cause us to sync the order and begin tracking any shipments as expected.
Feb 28, 20:45 EST
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026
Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

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