All Systems Operational
Malomo - Website Operational
90 days ago
100.0 % uptime
Today
Malomo - Platform Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Malomo - Integrations Operational
90 days ago
99.99 % uptime
Today
Shopify Operational
90 days ago
99.99 % uptime
Today
Klaviyo Operational
90 days ago
100.0 % uptime
Today
Attentive Operational
90 days ago
100.0 % uptime
Today
Postscript Operational
90 days ago
100.0 % uptime
Today
3rd Parties Operational
90 days ago
100.0 % uptime
Today
Shopify - Admin Operational
90 days ago
100.0 % uptime
Today
Shopify - API Operational
90 days ago
100.0 % uptime
Today
Gorgias Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 10, 2022

No incidents reported today.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - We have verified that the fix put in place yesterday (August 1) at 5pm ET has resolved this issue.
Aug 2, 18:33 EDT
Monitoring - Earlier today, we identified an interruption to our Order Confirmation event data. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. Orders that were placed earlier today (August 1), did not receive our Malomo: ShopifyOrderCreated metric.

At 5pm ET, we implemented a fix and we are currently monitoring the situation. Shopify orders that were placed today (August 1) before 5pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after 5pm ET will see immediate updates, as expected.

Last Wednesday, July 27, we implemented a safeguard in our system to ensure we were preventing notifications from triggering inadvertently, however, that safeguard was incorrectly filtering order confirmation notifications for the first of the month. This was the cause of the issue. Once we identified the issue, we quickly updated the safeguard logic to correctly trigger order confirmation emails.

If you trigger Klaviyo email or SMS notifications off the Malomo: ShopifyOrderCreated metric, you were likely affected by this interruption and any Order Confirmation notifications were not sent. As our system updates, these order notifications will be sent.

Our team will continue to monitor the situation over the next 24 hours.

Aug 1, 19:00 EDT
Aug 1, 2022
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.