Intermittent Service Issues with Tracking Page Creator

Incident Report for Malomo

Resolved

The connectivity issues have been resolved.
Posted Aug 08, 2024 - 12:32 EDT

Identified

Our team has identified intermittent connectivity issues via the Shopify API. This is causing our Tracking Page Creator to be slow to load, as our system waits for theme information from Shopify. We're working with Shopify Partner Support to address the issue.
Posted Aug 01, 2024 - 11:33 EDT

Investigating

We are currently investigating a connectivity issue with our Tracking Page Creator feature. The Tracking Page Creator in our dashboard may be slow to load or may fail to show existing tracking pages created in Shopify themes.
Posted Jul 31, 2024 - 15:27 EDT
This incident affected: Malomo - Platform (Dashboard).